Store Policies

Shipping

Flat $5.00 shipping in the United States Postal Service (USPS) First Class Shipping for delivery within the United States.

 

FREE in the United States for orders over $200.

 

Same day weekday local pick up your . Please choose "local pickup" from the dropdown menu in the shipping options. Once your order is placed, we will email you to arrange pickup. 

 

Flat $30.00 International shipping is available to Canada, Mexico, Europe, Australia, New Zealand, Costa Rica, and Chile.  PLEASE NOTE for International Buyers.  Buyers are responsible for any customs and import taxes that may apply.  We are  not responsible for delays due to customs.

 

We will ship within 3-5 business days of receiving your order. During the holiday season shipping may be delayed and take up to 5 business days to process. 

Please note that Gena Page Designs is not responsible for lost or stolen packages once declared delivered by carrier. If your package is lost in transit, please email us at genapage@genapagedesigns.com and we will help you try to track the package.

Returns

We want you to be completely happy with your Gena Page Designs' purchase. Items must be returned or exchanged within 10 business days of the post marked date of delivery. 

To make a return please contact genapage@genapagedesigns.com. Please make sure to include your reason for return. Shipping charges cannot be refunded. Refunds will be credited to the original form of payment. 

Repairs

Each piece of jewelry is handmade. We understand that life happens and jewelry can break. Every item is carefully inspected before it is sold. However, we stand by our products and will repair any damages due to our fault in production for free within one year of purchase. Please note, We may not be able to replace the exact same component because some are one-of-a-kind, and many are produced in small quantities. We will do our best to replace or repair with similar materials.

Please email us with photos of the problem at genapage@genapagedesigns.com. 

 

Please be extra careful with fragile pieces and make sure to read our jewelry care section on how to care for your piece.

Contact us
(312) 342-9367
genapage@genapagedesigns.com
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